Privacy policy

AVL Matrix CC (registration 2010/113822/23) respects your privacy and handles personal information in line with South Africa’s Protection of Personal Information Act (POPIA). This policy explains what we collect through this website, why, and the choices you have.

Who is responsible

AVL Matrix CC, Unit 8, 8 Cecil Morgan St, Stikland Industrial, Cape Town, 7530. Our Information Officer can be reached at sales@avlmatrix.co.za.

What we collect

When you send us a quote request or email us, we collect the details you choose to give us, such as:

• your name, company, email address and phone number
• event details such as the date, venue, guest numbers and technical requirements

Our website also records basic technical information, such as your browser type and pages visited, to keep the site secure and understand how it is used.

Why we use it

• to respond to your enquiry and prepare quotes
• to plan and deliver the services you book
• to keep records required for tax and accounting
• to improve and secure our website

We don’t sell your personal information, and we don’t send marketing messages unless you’ve asked us to.

Who we share it with

Only service providers who help us run our business, such as our website host and email provider, and only as far as needed. They are required to keep your information secure. We may also share information when the law requires it.

How long we keep it

Enquiries that don’t lead to a booking are deleted after 12 months. Booking and invoicing records are kept for as long as tax law requires.

Cookies and analytics

This website uses essential cookies to work properly. We also use Google Analytics to understand how visitors use the site, such as which pages are viewed and how people arrive. It uses cookies and collects data in a form that does not identify you personally. You can opt out with Google’s opt-out tool or by blocking cookies in your browser.

Your rights

Under POPIA you can ask to see the personal information we hold about you, ask us to correct or delete it, and object to how we use it. Email sales@avlmatrix.co.za and we’ll respond within a reasonable time. If you’re unhappy with our response, you can contact the Information Regulator of South Africa at inforegulator.org.za.

Security

We take reasonable technical and organisational steps to protect your information, including a secure (HTTPS) website and limited access to enquiries.

Changes

We may update this policy from time to time. The latest version will always be on this page.