If you, the client, is not satisfied with your purchase, the product can be returned within seven days of the delivery for a full refund, less the shipping costs & 5% handling fee. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.
Should an opened product be returned within 28 days, a 10% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, AVL Matrix reserves the right, at its sole discretion to levy an additional fee.
Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened.
All products being shipped back to AVL Matrix should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices, AVL Matrix will not be liable for the damages. It is recommended to insure any items that you send to us.
All products sold by AVL Matrix are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honor these warranties as well.
Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to AVL Matrix, but AVL Matrix will cover the return shipping costs back to the customer.
In the unlikely event that a product sold by AVL Matrix is DOA (Dead on arrival) or becomes faulty within 28 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways.
Please note that it is at our & the manufactures professional review if the product is fit for replacement / refund.